March 15, 2019



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8:30 to 8:50


Room: Atrium

Welcome to the 5th annual Triad Technology Conference. This year we have renamed the conference from the Triad Developers Conference to the Triad Digital Technology Conference to reflect the increasingly diverse interests of participants. We have gone from a conference focused on software practitioners to one that presents topics that inform of technology and business issues as well as practical technical ones.

8:50 to 9:20

Keynote by Andrew Sohn

Room: Atrium

The Insurance industry as we have known it for centuries is going through a dramatic transformation due to new digital technologies.  The ways companies productize, deliver and service insurance is changing, as well as the focus of insurance itself.   Andrew will highlight some of these exciting digital changes going on in the insurance industry that will drive these businesses forward.

  • Andrew Sohn Profile Andrew Sohn
9:30 to 10:20

How to use design thinking to disrupt your digital status quo

Room: Auditorium

Figuring out “digital transformation” in your business can be an agonizing feat.  The term itself can be confusing at best and meaningless at worst.  Yes, digital transformation includes technology and process changes, but savvy digital strategists use design thinking to understand value, capture new frontiers, and reevaluate new ways to operate a business before leveraging technology to power the results.
Eric will demonstrate how the power of design thinking can be applied in unique, low-cost ways to maximize business value for digital strategists.

  • Eric Ellis Profile Eric Ellis
9:30 to 10:20

Are You Cursed? Using research to improve product design by reducing the effects of cognitive bias

Room: 153A&B

Due to the fast-paced nature of Agile software development, advocating for time dedicated to user research can be a challenge. It’s quick and easy to fall back on “assumption-centered design,” especially when working with Subject Matter Experts who are already immensely knowledgeable about your target audience. However, the “curse of knowledge,” a cognitive bias which refers to the blinders that result from expertise, may lead lead to communication breakdowns on both sides. This leaves UX designers with the uneasy sensation of making uninformed decisions, while SMEs wonder why UX is so insistent on validating what is already known. Whether you’re struggling to get research buy-in at your organization, trying to determine the best way to incorporate user research, or are simply trying  to convey the value of user research to a client, come chat with us about how lean research can be used as a valuable communication tool and provide value regardless of formal structure or stakeholder buy-in.

  • Steve Vest Profile Steve Vest
  • Emily Fath Profile Emily Fath
9:30 to 10:20

Creating Great Product/Digital Roadmaps for Your Agile Teams

Room: 155A&B

Building effective roadmaps is paramount to the success of Agile teams. Agile teams are great at reacting to change, but to be their best, they need to see and believe in the vision for the product. They want to understand the roadmap and why it is important. They also need to feel like they have some control to have a high impact. A good roadmap protects the team from constant one-off requests and other chaos from day-to-day short term thinking.

At the end of this session, you should leave with a better understanding of why your Product/Digital roadmap is so important and how to build and manage your roadmap in an iterative Agile environment.

Let’s spend 50 minutes diving into why a great Product and Digital strategy and roadmap is so important for the success of both the product and the agile teams, and how we can build better Product Roadmaps.

  • michael-goff Profile Michael Goff
9:30 to 10:20

So you want to do Data Science and Machine learning...what now?

Room: 150

AI(Artificial Intelligence) is poised to transform every business industry domain as is now anticipated to be the 4th revolution that has potential to change the way interact, conduct business, offer richer solutions with continuous refinement at scale and depth. Between now and end of 2030, it is estimated to create $13 trillion of GDP growth in business and growth and so enterprises and governments alike are now laying their AI strategy and mission critical statements for future.

Raja will be sharing strategy and structure for: what does it takes to lay AI strategy and build AI products and solutions; what are the tenants for a successful AI project – pilot to production; common pitfalls and recommendations for AI projects; technology landscape – Classical ML to Deep Learning(Neural Networks), etc.

  • Raja Rangineni Profile Raja Rangineni
10:30 to 11:20

Cultivating Digital & Cognitive Transformation

Room: Auditorium

Organizations need leaders who both understand today’s digital and cognitive forces and who can lead their teams and organizations to adopt new ideas and approaches. Richard Starets moderates a panel of experts to talk about leadership in the digital age. We will explore ways you and your organization can transform and stay relevant amidst today’s important digital and cognitive trends. Bring your questions for this interactive discussion.

Joining Richard on the panel is: Karl Hightower and Laura Dezarn.

  • Richard Starets Profile Richard Starets
  • Karl Hightower Profile Karl Hightower
  • Laura Dezarn Profile Laura Dezarn
  • Tim Bigwood Profile Tim Bigwood
10:30 to 11:20

Predictive Analytics – Enabling Insights through Standardization

Room: 153A&B

Embedding Predictive Analytics into business processes to drive operational value – specifically on how we are using standardization to enable more timely / persistent analytics to highlight risk matters, non-compliance scenarios and other reporting anomalies that are reflective of risk.


I will connect the dots between the high quality data relevant for productive predictive analytics and the underlying relevant standards and where/when they can make the most significant impact.

  • Mike Willis Profile Mike Willis
10:30 to 11:20

Using AI and Machine Learning to Improve the UX

Room: 155A&B

Exploring how AI and machine learning can help proved an even better Online User Experience.

  • Tim Renfro Profile Tim Lavinder
10:30 to 11:20

Clean code and the case against unmaintainable code

Room: 150

As delivery speed increases in Agile contexts it is important to remember to write code that is maintainable. Clean code practices and software craftsmanship are of primary importance to ensure the quality of the code does not suffer from the pressure and speed of Agile delivery. We’ll look at some practices and principles to help improve and show some terrible (but funny) examples of “un”-clean code.

  • John Richardson Profile John Richardson
11:30 to 12:30

Will you be the Disruptor or the Disrupted?

Room: Auditorium

Drawing from his book Digitally Deaf: Why Organizations Struggle with Digital Transformation Steve discusses how organizations can adapt to disruption. Steve will talk about how Digital technologies are enabling new nimble competitors and business models, how organizations must be perceptive to customer trends and embrace change, what the technologist’s role needs to be to enable organizational speed and agility. 

  • Steve Stone Profile Steve Stone
11:30 to 12:20

Beginning with the End User in Mind

Room: 153A&B

Great product strategy begins with the end user in mind. Join Diana Medina as she shares her product strategy development process. She’ll draw upon her e-commerce experience within the grocery retail industry and provide keys takeaways to help any company best serve the needs of their customers.

  • Diana Medina Profile Diana Medina
11:30 to 12:30

Driving AI Adoption through Enterprise Architecture Principles

Room: 155A&B

With the Artificial Intelligence revolution on our doorstep, adoption of AI will follow many of its predecessors that have changed the technology landscape, like Cloud and Big Data. Understanding how to leverage AI through the lens of Enterprise Architecture, whether through a formal methodology or through informal practices, will make or break your successful adoption of these capabilities and your ability to differentiate yourself amongst your competitors.
How does your presentation relate to the conference theme: “Better Value Through Technology” *
Targeted use of technology through the understanding of what drives your business.
  • Karl Hightower Profile Karl Hightower
11:30 to 12:20

Are you management material? Things to consider before moving into management.

Room: 150

Everyone growing up has been asked at least once, what do you want to be when you grow up? When I was six, I thought I wanted to be the President. Boy was I wrong. Once in college, we’re asked to make a judgement call. To pick a degree that will set us down a career path. A path we don’t even know how to define. We all have to start somewhere. I chose technology through the path of Project Management. However, as we learn more about the workforce, we can become burnt out. We hit a crossroad in our career where we want a new challenge. We start to wonder what does life after this job look like, and how do I move up the corporate ladder?

We can research new titles all day long, but that doesn’t tell you what it actually means to make the switch. It’s important to understand your strengths and weaknesses before deciding to go into management. And sometimes it’s not so easy to just jump in. It’s a good idea to learn lessons from other’s experiences, and this session will do just that.


  • Where can a career in technology take you?
  • What it means to be a manager?
  • Lessons learned from managing people


  • Tera Simon Profile Tera Simon
1:00 to 1:30 KEYNOTE

Keynote by Amy Harp

Room: Atrium

  • Amy Harp Profile Amy Harp
1:30 to 2:20

Customer Journeys Are Not Enough: How Service Blueprinting Can Break Down Silos & Build Alignment

Room: 155A&B

Most organizations today understand the value of focusing on the customer journey. Yet, how an organization evolves, works together as a cross-disciplinary team and transforms itself to serve those customers is where the rubber meets the road.

If you’re interested in learning how to bridge the customer journey to the “how” of delivering value, this talk is for you.

You’ll learn:

• How to look “under the hood” of the customer journey and connect it to organizational processes, technology and interactions
• How to create greater cross-team alignment to prioritize specific opportunities to improve how you deliver value to customers
• How to facilitate a service blueprinting exercise with cross-functional leaders
• What to do with the insights from a service blueprint to create action and momentum

  • Cait Smith Profile Caitlin Vlastakis Smith
  • Trish Martin Profile Trish Martin
1:30 to 2:20

Ratcheting Up Customer Engagement in a Digital World

Room: 153A&B

  • Bob Zurek Profile Bob Zurek
1:30 to 2:20

Image Classification using Convolutional Neural Networks (CNN)

Room: 155A&B

We will start with demystifying and clarifying AI, machine learning and deep learning that are often used interchangeably. We will explore deep learning that really helps get insightful value out of the data. We will then introduce Convolutional Neural Networks (CNN) and walk through an example of using it for image classification. We will create and train a neural network by providing a set of labelled images and use it to characterize a new, unlabeled image dataset.

  • Sachin Solkan 2019 Profile Sachin Solkhan
1:30 to 2:20

Blazor, the bleeding edge of .Net

Room: 150

Blazor is an experimental project for hosting the .NET Runtime in the browser via WebAssembly (WASM)and aims to bring sexy back to client-side C#. The official Microsoft FAQ page states that Blazor is an extension of Razor Components for client-side app execution and provides all of the benefits of a client-side web UI framework using .NET on the client. It also states that Blazor is an unsupported, experimental web framework that shouldn’t be used for production workloads at this time. Having said that, Blazor dev leader Daniel Roth recently noted in a blog post that although the client-side efforts will continue as an experimental project, the server-side components, known as Razor Components are headed for .NET Core 3.0 or later. This presentation will focus on only the client-side technology.
C# and ASP.NET can be used both on the client and server-side thus allowing us to reduce technical debt by eliminating JS. In fact, C# running in WASM claims to run faster than JS.
  • bobby-davis - Natosha Sanders Profile Bobby Davis
  • Antonio-Raynor Profile Antonio Raynor
  • Jason Twichell Profile Jason Twichell
2:30 to 3:20

How mature is your digital strategy?

Room: Auditorium

Your digital strategy sets the tone for how fast or slow you move. A mature digital strategy encompasses technology, innovation, change management, and cultural shift.
Technology allows us to develop a mature digital strategy to meet the ever changing needs of the consumer.
  • Kadian Langlais Profile Kadian Langlais
2:30 to 3:20

Advanced Pipelines for Hypothesis-Driven Development

Room: 153A&B

We automated our deployment pipelines. We do blue/green and canary deployments. Now we need the next step

to reach another level of software releases. Now we want to test our business hypothesis. Three different approaches outstand in this area: smart routers, feature toggles, and service meshes. We’ll have it covered.

Come to this session to see lots of demos and deployments with smart routers and feature toggles to check how effective A/B testing can be achieved. You may be thinking about A/B, but after this session we’ll get you from A to Z.

  • Edson Yanaga Profile Edson Yanaga
2:30 to 3:20

Choosing the right technology with no regrets

Room: 155A&B

Are you about to kick off your digital transformation initiative and are feeling overwhelmed by the technology decisions that you’re faced with? Are you a founder, CIO, product manager, or architect who is worried that a technology decision will lock you in a corner forever? Have you ever been forced to use a certain technology because it was the status quo? Come to this talk and learn some guidelines and strategies to help make the right technology decision. Gain an understanding of how you can work with your team to architect solutions that will evolve over time without regretting your technology choices. We’ll talk at a high-level about the how’s and why’s around architectural patterns and technology stacks.

  • Brian White Profile Brian White
2;30 to 3:20

Turning Sales Data into Golden Insights with Tableau

Room: 150

Visualizing your current and historical sales data can result in huge insights that aren’t readily apparent in the day to day grind. The right visualizations help quickly identify trends and outliers (positive or negative), which help to adjust course for more profitable sales & marketing as well as a more efficient and informed supply chain. Tableau makes finding these golden insights easy through visual analytics.
This presentation shows how Tableau can help organizations quickly study their sales data to make stronger strategic decisions.
  • John Ariansen Profile John David Ariansen
3:30 to 4:20

The AI Hero's Journey

Room: Auditorium

In his book, The Hero with a Thousand Faces, Joseph Campbell introduces the concept of the “hero’s journey.”  As Campbell explains, a hero’s transformational journey consists of a cycle of essential stages.  These stages of transformation are similar to the AI development process.

 The product development journey, much like the hero’s journey, is marked by challenges.  Developing an AI product requires patience, strategy, and like the product you are building, the ability to learn along the way.

 Five of the stages are particularly essential in any AI hero’s journey.  Stage by stage, we will look at an AI adventure in light of the “hero’s journey.”


  • Bill Bronski Profile Bill Bronske
3:30 to 4:20

Rushing In

Room: 153A&B

Why your Digital Transformation initiatives will likely fail and how to avoid it!
Using technology to support the foundation of your digital strategy, optimize people and processes while gathering insights to know your customer, recognize issues and continuously improve.
  • Karen2 - Karen Howard Profile Karen Howard
3:30 to 4:20

How to strengthen UX with Tactical and Strategic Involvement

Room: 155A&B

  • Kari Fellers Profile Kari Fellers
3:30 to 4:20

Agile is Not Always the Answer: How to Determine the Right Scheduling Approach for your Project

Would you use the agile approach to build your house or have your government build missiles using agile? Agile is an adaptive approach to managing projects, however there are many other predictive scheduling approaches that may work better. This topics covers the strengths and weaknesses of Agile, Critical Path Method, Resource Critical Method, Critical Chain, Earned Value and Earned Work approaches and how to determine which approach works best for your project management needs. This topic is based on the research of Eric Uyttewall, who is also the author or Critical Path 2.0 and Forecast Scheduling.

  • MichaelWhartonEnergy2a - Michael Wharton Profile Michael Wharton
4:30 to 5:30

Networking Reception at Incendiary Brewing

Join us at Incendiary Brewing where the first round of drinks is courtesy of Flywheel Coworking!

Celebrate a day of learning and catch up with colleagues you’ve met at the Conference.