INVESTING IN DIGITAL TECHNOLOGY
To be competitive in a post COVID world, our organizations must move more imperatively into the digital era. We are realizing that our approach to technology needs to transform to meet this challenge. There are so many ways in which technology has provided new capabilities. It has driven new expectations from the people we serve. We realize we need to adjust to meet these new realities, to take advantage of available technology, and to meet these new expectations. Where and how do we need to invest so that we can transform gracefully?